Recent visit to Apple Store raises questions about the company’s customer service

The Oswald Letter - Mon, 06/12/2017 - 10:17
by Dan Oswald I recently had an experience that made me wonder, can a company become arrogant? We’ve all met arrogant people, but can a company be haughty or egotistical? Let me share the experience first, and then I’ll come back to my question. My son received a pair of wireless headphones for Christmas that had stopped working by May. They...
Categories: Blogs

Think your drug policy is sound? Better factor in changing marijuana laws

HR Hero Line - Fri, 06/09/2017 - 06:00
Not so many years ago employers emphasized the importance of drug-free workplace policies—policies that often included zero-tolerance provisions. But as marijuana laws have undergone significant change in recent years, it’s time to give a second look to policies that may not have been updated in years.  Peter Lowe, an attorney with Brann...
Categories: Blogs

‘Once more unto the breach, dear friends’: employers’ obligations in data breaches

Technology for HR - Thu, 06/08/2017 - 08:01
by James P. Harris Most people loathe the annual ritual of filing their tax return. Compounding the unpleasantness, a number of people attempt to file a tax return only to be notified by the IRS that someone else has already filed a return on their behalf and collected their refund. Just recently, we have fielded calls from several employers...
Categories: Blogs, Technology for HR

White House gone wild!

EntertainHR - Wed, 06/07/2017 - 09:19
These days, just about anyone with an Internet connection and some time on their hands enjoys a wonder of the modern age: binge-watching. One of the first, and still one of my favorites, is Netflix’s House of Cards. No matter how over-the-top the plot twists become, no matter how difficult it is to follow the […]
Categories: Blogs

Supreme Court preview? Breaking down Justice Gorsuch’s opinion in the ‘frozen trucker’ case

HR Hero Line - Wed, 06/07/2017 - 06:19
by Peter Lowe In April,  Justice Neil Gorsuch joined the U.S. Supreme Court late in the term. Because Gorsuch is known for adhering to the letter of the law, his confirmation was seen as good news for employers. As his first term comes to an end and the Court starts to release the bigger, headline-making opinions, now is a good time to learn a...
Categories: Blogs

Preds are on the power play! 4 lessons for creating ‘incredible’ work culture

The Oswald Letter - Mon, 06/05/2017 - 11:56
by Dan Oswald You may have noticed that the Nashville Predators are playing in the Stanley Cup Final. Probably not a big deal to many, but it certainly is here in Nashville. This city is afflicted with Predators fever. There’s something magical about the Predators’ playoff run, and I think I know what it is. Sure, this is the team’s first...
Categories: Blogs

Workers and grief: What HR needs to consider when employees suffer loss

HR Hero Line - Fri, 06/02/2017 - 06:02
Knowing what to do when someone suffers the loss of a loved one isn’t easy, especially in the workplace, where some people are open about personal relationships and others strive for separation between their work and personal lives. But no matter an employee’s thinking, certain situations—particularly a death in the family—make explanations...
Categories: Blogs

Stopping e-mail madness: Supervisor’s mention of leave sends FMLA claim to trial

Technology for HR - Thu, 06/01/2017 - 09:17
by Michael P. Maslanka A recent case provides an example of a manager’s e-mail torpedoing an employer’s defense to a lawsuit. Let’s look at the facts and some solutions so that does not happen to you. The jaws of victory In 2012, Deborah Stewart started working as a banker for Wells Fargo. She was very experienced. However, she was unable...
Categories: Blogs, Technology for HR

Avoid singing the blues: how employers can mitigate wage/hour liability

EntertainHR - Tue, 05/30/2017 - 08:49
In the last few years, there have been multiple headlines noting that celebrities are being sued for their (or their businesses’) failure to pay wages in accordance with applicable state and/or federal law. Two such recent lawsuits involved famous singers. First, Lady Gaga had a lawsuit brought against her by her former personal assistant,...
Categories: Blogs

Is someone watching me? Do’s and don’ts of workplace video surveillance

Technology for HR - Thu, 05/25/2017 - 09:13
by Justin H. Lessner For many years, it has been common practice for banks, retail stores, gas stations, and other employers that regularly interact with the public to use video surveillance to prevent theft and ensure security. But what if an employer wants to use video surveillance in the workplace to monitor the conduct and performance of...
Categories: Blogs, Technology for HR

Howard Stern’s day off : the danger of digging for details when employees call in sick

EntertainHR - Tue, 05/23/2017 - 07:39
Shock Jock Howard Stern took an unexpected day off from his radio show last week which prompted a firestorm of speculation on social media as to the underlying reason for his absence.  Although Stern’s absence was initially attributed to a “personal day,” many fans speculated that Stern’s sick father was the real reason he missed […]
Categories: Blogs

President Trump’s growing pains could benefit from business lessons

The Oswald Letter - Mon, 05/22/2017 - 10:49
by Dan Oswald If he has learned one lesson in his four months as president, Donald Trump has certainly discovered that the scrutiny he receives as the “leader of the free world” and one of the most powerful people in the world is much greater than anything he has experienced previously. President Trump, long known for his publicity-seeking ways...
Categories: Blogs

Handling online employer reviews: the good, the bad, and the ugly

Technology for HR - Thu, 05/18/2017 - 09:45
by Alina Marciniak It happens. You perform a Google search for your organization and come across a poor online review by a former employee. Regardless of whether such public feedback is accurate, the issue of employer reviews has been growing more prominent for a number of years. Employer review sites like Glassdoor and Vault that allow...
Categories: Blogs, Technology for HR

10-step plan for fair and balanced approach to preventing workplace harassment

EntertainHR - Wed, 05/17/2017 - 07:51
In less than a year, Fox News has lost its founder and one of its most well-known anchors due to widespread sexual harassment allegations. Fox News recently reported that 20th Century Fox paid $10 million in sexual harassment settlements in the first quarter of 2017 alone. How can Fox News be proactive in avoiding harassment […]
Categories: Blogs

My family and personal life are integral parts of who I am

The Oswald Letter - Mon, 05/15/2017 - 11:01
This week’s Oswald Letter is a guest post from Elizabeth Petersen, Simplify Compliance’s Chief People and Strategy Officer. by Elizabeth Petersen Less than 10 minutes into the interview, I knew I was bombing. I was fresh out of college, interviewing for a “stretch” position as a program manager at a prestigious teaching hospital. I was a...
Categories: Blogs

Exploring answers to ‘mommy track’ dilemma

Diversity Insight - Sun, 05/14/2017 - 06:59
It’s May, the month with a special day set aside to honor mothers. Those sweet but sloppy gifts made by little hands delight moms on their special day, but then the workweek begins again, bringing with it the stresses of mixing work and family responsibilities. And if the workload at home and at work isn’t enough to deal with, many women...
Categories: Blogs

Service animal or pet? When Rover comes to work

Diversity Insight - Sun, 05/14/2017 - 06:55
by Erica E. Flores For decades, service animals were used almost exclusively to assist the blind and, in that role, were aptly known simply as guide dogs or seeing-eye dogs. But times have changed. Today, dogs and other service animals—including monkeys, parrots, and miniature horses—are being trained to provide a remarkable variety of services...
Categories: Blogs

Rural counties must reverse Millennial labor drain

Diversity Insight - Sun, 05/14/2017 - 06:54
by Dinita L. James Hillbilly Elegy: Memoir of a Family and Culture in Crisis is the nonfiction best seller by J.D. Vance, 31, of Middletown, Ohio, with roots in the hills of Kentucky. He has gained renown since the November 2016 presidential election as a Donald Trump “voter-splainer,” a tribune of the white working poor.  One thing...
Categories: Blogs

Distracted worker may be entitled to ‘disability’ accommodation

Diversity Insight - Sun, 05/14/2017 - 06:52
by Robert P. Tinnin, Jr. Q One of our workers has been with the company for about three years. From the outset, he has been an outstanding performer. About four months ago, however, he went through a divorce, which appears to have had a major impact on him, and he seems distracted. Both the quantity and the quality of his work have suffered...
Categories: Blogs

VA student’s transgender bathroom case will not pass ‘Go’ . . . yet

Diversity Insight - Sun, 05/14/2017 - 06:46
by Rachael L. Loughlin Transgender issues continue to be one of the hottest areas of the law today. Recent actions by the Trump administration backing away from the Obama administration’s forceful advocacy of transgender rights may have come as no surprise. Nonetheless, they certainly didn’t help clarify the law. In fact, if anything,...
Categories: Blogs
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